FAQ
Control Navigation
Installation & Start-Up
Replacement Parts
Unit Operation
Control Navigation
How do I connect to old controllers (Jace and n-Controller)?
If you need the guide on how to connect to the Jace controller, please use CN-JAC-01. If you need the guide on how to connect to the n-Controller, please use CN-NOV-01. Both files are located inside SELF HELP/CONTROLS.
How do I navigate this controller?
We have a wide variety of controller navigation Technical Guides located in the SELF HELP/CONTROLS section of this website.
How do I tell the difference between i-Controller and i-Controller 2.0?
The simplest way to tell the difference is that i-Controller has a separate display called a Visograph and i-Controller 2.0 has a built in display.
How do I tell which Revision number my i-Controller or i-Controller 2.0 is?
Our i-controller and i-Controller 2.0 navigation technical guides can be found within the SELF HELP/CONTROLS section of this website. Please utilize these guides to assist you in locating the firmware revision number within your controller.
How do I upload a new program/firmware to my i-Controller or i-Controller 2.0?
Depending on the i-Controller type, you will need to utilize one of our controller firmware update guides found under SELF HELP/CONTROLS in the tech support page of our website. You can either upload the firmware using a USB or a Windows 10 laptop.
I have alarms in my i-Controller or i-Controller 2.0 unit, how do I troubleshoot them?
We have troubleshooting guides for both i-Controller (CN-IC1-09) and i-Controller 2.0 (CN-IC2-12) alarms. Both files are located inside SELF HELP/CONTROLS.
Where do I find the i-Controller 2.0 BMS integration specification for either BACnet or Modbus?
We have two documents in our self help library to assist you with i-Controller 2.0 BMS integration. The Modbus document is CN-IC2-03 and the BACnet document is CN-IC2-10.