The best outline of the information required is on “PT-FOR-01 Flo Parts Request Form” or the “PT-FOR-02 Flo Compresor Warranty Request Form” (if you are looking to replace an in-warranty compressor) which are found in the SELF HELP/PARTS section of this website. To complete a warranty request submission, Flo requires:
1. The unit serial number.
2. A description of the part that need to be replaced.
3. The failure reason of why the part needs to be replaced.
4. Troubleshooting steps that led to condemning the part.
5. The ship to address for the replacement part.
Flo strongly recommends using our troubleshooting documents in this websites self-help library or calling Flo support at 888-598-1198 Opt. 1 if you are unsure on how to troubleshoot a potentially failed component. It is very important to call Flo tech support while you are on-site for troubleshooting assistance.
To submit your request for warranty parts, either call 888-598-1198 opt. 1 or email firstname.lastname@example.org.
IMPORTANT NOTE: It is highly recommended to call Flo tech support to submit the claim request while on-site to ensure that we have enough information to complete the claim.