Flo Energy Solutions logo

Technical Support – Level 1


The Technical Support role is responsible for providing HVAC technical assistance to food retail customers and their service partners to meet or exceed our customers’ owning experience.

Duties & Responsibilities

  • Provide exceptional customer service with a focus on achieving first-call resolution by responding to phone and email requests.
  • Update all customer inquiries to second-level support as required with a full debrief on the issue to ensure the issue is resolved.
  • Maintain timely communication with customers and 3rd party partner representatives to ensure successful closure of issues.
  • Ensuring all pertinent information is entered into service tickets to facilitate the gathering of service performance and product metrics.
  • Exhibit attentive, memorable, and empathetic interactions, reflecting our commitment to quality service.
  • Work cross-functionally across the organization to ensure appropriate resolution of business and technical issues with feedback to assess root cause analysis.
  • Participate in the review of technical material to verify correctness (user manuals, troubleshooting guides. FAQ etc.).
  • Identify opportunities for continuous work process and productivity improvements.
  • Supports the development of reporting requirements & analytical analysis initiatives.
  • Demonstrate the behaviors that support Flō’s Success Profiles to activate strategic priorities, client touchpoints, and culture with disciplined execution and accountability.


  • 2 + years’ experience providing remote customer technical support (experience in the HVAC/R and or food retail industry is preferred).
  • Exceptional oral and written communication skills.
  • Ability to communicate clearly, accurately, and appropriately across all applicable applications (email, phone, chat, video conferencing etc.).
  • Strong ability to remotely guide individuals and give instructions to resolve issues.
  • Highly developed planning and organizational skills together with the ability to effectively prioritize.
  • Ability to quickly shift focus as necessary to address priority issues.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Continually maintain positive and professional customer relationships.

Conditions of Employment

  • Permanent full-time employment.
  • Valid passport: able to travel across North America.

Apply Now

"*" indicates required fields

Drop files here or
Accepted file types: pdf, Max. file size: 5 MB, Max. files: 3.
    This field is for validation purposes and should be left unchanged.