FAQ
Installation & Start-Up
Please call Flo Tech Support at 888-598-1198 Opt. 1 to discuss further.
Please contact our Project Coordination team at 866-706-2647 Opt. 1 or email customersupport@systemsflo.com to get your checkout scheduled.
If you have been contracted by Flo to perform a start-up, you must:
- Check for the email from the Flo Project Coordination team outlining the full start-up package. If you do not have start-up package email, contact the Project Coordination team at 866-706-2647 Opt.1. Note: Most start-ups need to be completed using the SU-FOR-02 Start-Up Audit Form Air Cooled Condenser (6-70 Ton) and SU-GEN-04 Start-Up Air Cooled Condenser (6-70 Ton) Reference Manual.
- Take the required images as outlined on the “”SU-FOR-02 Start-Up Audit Form Air Cooled Condenser (6-70 Ton)”” and email the images to startup@systemsflo.com before your checkout.
- Call into your checkout at the scheduled date and time (888-598-1198 Opt.2). If you are running ahead of schedule, call in when you are ready.
Please contact our Project Coordination team at 866-706-2647 Opt. 1.
Field installed sensors provided by Flo are always located within the controls cabinet of the Flo unit.
Please take photos of the damage and email your project coordinator with the details and images of the damage found. If you do not have your project coordinator’s email, call 866-706-2647 Opt. 1.
Note: It is very important to document any damage found on the BOL at the time of delivery.
We have a form that will help guide you through the steps required to prepare for start-up. The form is titled “IN-FOR-01 Flo Pre-Start-Up Approval Form” and is found in the Self-Help Documentation section of this website.
If you have a 9, 11-25 and 30 ton unit, you can use a crane or a forklift with 72″ forks or fork extensions. If you have 6-8 and 10 ton units, forks or fork extensions must be at least 48″ in length or craned. All other unit sizes above 30 tonnes must be offloaded with a crane. For additional information related to offloading or craning a Flo unit, please see our “IN-GEN-08 Flo RN Series IOM” in the Self-Help Documentation section of this website.
Depending on the sensor you are mounting, we have a series of Technical Guides in the Self-Help Documentation section of this website. If you cannot find an appropriate guide, please call Flo Tech Support at 888-598-1198 Opt.1
Replacement Parts
Yes, if the unit was supplied by Flo (including CES, some Airwise and some AAON units) we are happy to provide you the parts. We will also advise you if the requested parts are within the Flo warranty or outside of Flo’s warranty.
In most cases, pictures of failed components are not required but we strongly encourage you to provide them so that we can ensure that we send you what you need. Specific photos are required when submitting certain warranty claims (i.e. compressor replacements, coil leaks, shipping damage, etc).
Yes, Flō accepts all major credit card payments (AMEX, VISA, MASTERCARD) for replacement parts. Once you submit a request for parts, our project coordination team will email you a parts quote that includes a contact number that you can call to submit your PO# and credit card information for order processing.
Please use our “PT-FOR-01 Flo Parts Request Form” which is found in the Self-Help Documentation section of this website and email the completed form to techsupport@systemsflo.com. Alternatively, you can call us at 888-598-1198 Opt. 3.
The nameplate of Flo units have 6 numeric digits in front of the Serial number on the units nameplate (i.e., 201705-BXPN28194) which is found on the interior of the controls cabinet door. The first 6 numeric digits represent the year and month that the unit was produced. The compressor warranty is valid for 5 years from this date (subject to warranty certificate terms).
Most parts are shipped out within 3 days of the request; however, some parts have longer lead times. Should the parts required have a longer lead time, our coordination team will advise you of anticipated lead time. We offer a variety of shipping options from overnight shipping to ground shipping.
The best outline of the information required is on “PT-FOR-01 Flo Parts Request Form” or the “PT-FOR-02 Flo Compresor Warranty Request Form” (if you are looking to replace an in-warranty compressor) which are found in the Self-Help Documentation section of this website.
To complete a warranty request submission, Flo requires:
- The unit serial number.
- A description of the part that need to be replaced.
- The failure reason of why the part needs to be replaced.
- Troubleshooting steps that led to condemning the part.
- The ship to address for the replacement part.
Flo strongly recommends using our troubleshooting documents in this website’s self-help library or calling Flo support at 888-598-1198 Opt. 1 if you are unsure on how to troubleshoot a potentially failed component. It is very important to call Flo tech support while you are on-site for troubleshooting assistance. To submit your request for warranty parts, either call 888-598-1198 opt. 1 or email techsupport@systemsflo.com.
IMPORTANT NOTE: It is highly recommended to call Flo tech support to submit the claim request while on-site to ensure that we have enough information to complete the claim.
Yes, Flo can assist in reviewing your modification needs and assess if a field modification kit can be provided to alter the existing unit to fit your new needs. Please contact Flo Tech Support at 888-598-1198 Opt. 1 to start the field modification request or email us at techsupport@systemsflo.com.
Our project coordination team will email you with a quote with the parts, shipping and applicable taxes. Once you receive that quote, Flo will require credit card payment to finalize your purchase.
Control Navigation
If you need the guide on how to connect to the Jace controller, please use CN-JAC-01. If you need the guide on how to connect to the n-Controller, please use CN-NOV-01. Both files are located inside Self-Help Documentation.
We have a wide variety of controller navigation Technical Guides located in the Self-Help Documentation section of this website.
The simplest way to tell the difference is that i-Controller has a separate display called a Visograph and i-Controller 2.0 has a built in display.
Our i-controller and i-Controller 2.0 navigation technical guides can be found within the Self-Help Documentation section of this website. Please utilize these guides to assist you in locating the firmware revision number within your controller.
Depending on the i-Controller type, you will need to utilize one of our controller firmware update guides found under Self-Help Documentation of our website. You can either upload the firmware using a USB or a Windows 10 laptop.
We have troubleshooting guides for both i-Controller (CN-IC1-09) and i-Controller 2.0 (CN-IC2-12) alarms. Both files are located inside Self-Help Documentation.
We have two documents in Self-Help Documentation to assist you with i-Controller 2.0 BMS integration. The Modbus document is CN-IC2-03 and the BACnet document is CN-IC2-10.
Unit Operation
Yes we do, please use the “CO-GEN-01 How To Set Sub-Cooling And Superheat” technical guide which is found in the Self-Help Documentation section of this website.
We have a guide to assist you with forcing compressors on in an i-Controller 2.0 unit, please use the CN-IC2-11 document that is found in the Self-Help Documentation section of this website.
Please use our “AF-GEN-02 Setting The Clogged Filter Switch” technical guide which is found in the Self-Help Documentation section of this website.
We have a guide to assist you with troubleshooting CPC RH or combo sensors, please use the SE-GEN-02 that is found in the Self-Help Documentation section of this website.
We have a guide to assist you with troubleshooting Telaire 8000 series CO2 sensors, please use the SE-GEN-01 that is found in the Self-Help Documentation section of this website.
We recommend starting troubleshooting with our “CO-GEN-02 High Discharge Pressure Safety Trips” troubleshooting guide which is found in the Self-Help Documentation section of this website.
We have several sequence of operations documents in the Self-Help Documentation section of this website. They are divided into controls type (i-Controller vs i-Controller 2.0), unit tonnage, and program revision. If you are unsure of which sequence of operations matches the unit, please email techsupport@systemsflo.com with a request for the relevant SOO and include the unit serial number + job name on your request. Alternatively, call Flo Support at 888-598-1198 Opt. 3.