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Installation & Start-Up FAQs

Please contact our Project Coordination team at 866-706-2647 Opt. 1 or email customersupport@systemsflo.com to get your checkout scheduled
If you have been contracted by Flo to perform a start-up, you must: 1. Check for the email from the Flo Project Coordination team outlining the full start-up package. If you do not have start-up package email, contact the Project Coordination team at 866-706-2647 Opt.1. Note: Most start-ups need to be completed using the SU-FOR-02 Start-Up Audit Form Air Cooled Condenser (6-70 Ton) and SU-GEN-04 Start-Up Air Cooled Condenser (6-70 Ton) Reference Manual. 2. Take the required images as outlined on the “”SU-FOR-02 Start-Up Audit Form Air Cooled Condenser (6-70 Ton)”” and email the images to startup@systemsflo.com before your checkout. 3. Call into your checkout at the scheduled date and time (888-598-1198 Opt.2). If you are running ahead of schedule, call in when you are ready.
Please take photos of the damage and email your project coodinator with the details and images of the damage found. If you do not have your project coordinators email, call 866-706-2647 Opt. 1. Note, it is very important to document any damage found on the BOL at the time of delivery.
We have a form that will help guide you through the steps required to prepare for start-up. The form is titled “IN-FOR-01 Flo Pre-Start-Up Approval Form” and is found in the SELF HELP/INSTALLATION section of this website.
Please call Flo Tech Support at 888-598-1198 Opt. 1 to discuss further.
Depending on the sensor you are mounting, we have a series of Technical Guides in our SELF HELP/INSTALLATION section of this website. If you cannot find an appropriate guide, please call Flo Tech Support at 888-598-1198 Opt.1
Field installed sensors provided by Flo are always located within the controls cabinet of the Flo unit.
If you have a 9, 11-25 and 30 ton unit, you can use a crane or a forklift with 72″ forks or fork extensions. If you have 6-8 and 10 ton units, forks or fork extensions must be at least 48″ in length or craned. All other unit sizes above 30 tonnes must be offloaded with a crane. For additional information related to offloading or craning a Flo unit, please see our “IN-GEN-08 Flo RN Series IOM” in the SELF HELP/INSTALLATION section of this website.
Please contact our Project Coordination team at 866-706-2647 Opt. 1.